AI assistants and chatbots
A focused approach to ai assistants and chatbots for businesses across Africa and worldwide.
Request a QuoteBuild systems that give your team time back.
Turn repetitive tasks into clear, connected workflows. We scope AI assistants, automations and business systems around your existing tools, with permissions, review steps and fallback handling agreed before launch.
Who this is for
Businesses handling repeat enquiries, manual data entry, content workflows or disconnected spreadsheets—and teams that need a practical internal system.
What we can include
- Use-case and approved knowledge-source planning
- Conversation and escalation design
- Access controls and response review
- Testing and staff handover
Your proposal confirms the exact deliverables, access requirements, responsibilities and exclusions.
Planningai assistants and chatbotswith Neptune
Define the assistant’s knowledge
The starting point
An assistant needs approved information and a clear purpose. We identify the questions it should answer, the sources it may use and when it should refer a conversation to a person instead of making an unsupported response.
Design a useful escalation route
Decisions to agree
Conversation testing includes unclear questions and requests outside the approved scope. We agree data handling, staff handover and supported channels. Customer-facing deployment follows review of the knowledge base and expected failure cases.
A useful system starts with a manageable scope.
Examples include enquiry routing, draft content workflows, client and invoice tracking, internal knowledge assistants and scheduled reports. Integrations depend on supported APIs, account permissions and the tools you use.
Implementation is quoted separately from ongoing support. AI usage, messaging, hosting and other provider charges are identified in your proposal. We do not promise fully autonomous operation or error-free AI.
Discover your needs
We listen to your goals, audience and challenges.
Plan the solution
We agree the scope, priorities and responsibilities.
Build or launch
We bring the work to life, with room for your feedback.
Review and improve
We assess the outcome and define useful next steps.
What we need from you
- Your business goals, target audience and main offer.
- Approved brand assets and existing content.
- A sample workflow, the tools you use, data sensitivity and the people who approve outputs.
- A decision-maker to approve the scope and review work.
Account access is arranged securely after agreement. Never send passwords in an enquiry.
Questions aboutai assistants and chatbots
How do we get started?
Tell us about your business, the service you need and what you want to achieve. We review the enquiry and agree a scope before work begins.
What do you need from me?
Your business goals, audience, existing website or social channels, and any approved brand assets are a useful start. We agree a content and access checklist during discovery. Never send passwords through our enquiry form.
Will I own my website?
Ownership, account access and handover are defined in your proposal. Third-party themes, plugins, hosting and software may have separate licence terms and renewal costs.
Can you support us after launch?
Maintenance, content updates and ongoing marketing can be scoped separately. Your proposal will explain what is included, how support works and any recurring charges.
Is advertising spend included?
No. Advertising platform spend is separate from our management fees unless your written proposal explicitly states otherwise. We agree budgets before campaigns run. Results depend on the offer, audience, competition and other factors.
How do administrative enquiries work?
Use our separate administrative enquiry form to describe the assistance needed. We confirm availability and the next steps before accepting any work. Official fees and our service charges are explained separately.
Explore the next step
Compare complementary support and prepare a brief before requesting a proposal.
