Website maintenance
A focused approach to website maintenance for businesses across Africa and worldwide.
Request a QuoteMake your next impression a better one.
Turn your business offer into a clear, usable digital experience. We focus on understandable content, responsive layouts and a customer journey that supports your goals.
Who this is for
Businesses launching a new website, replacing an outdated experience or improving an existing online journey.
What we can include
- Agreed update and backup schedule
- Routine website health checks
- Scoped content and technical fixes
- Maintenance activity reporting
Your proposal confirms the exact deliverables, access requirements, responsibilities and exclusions.
Planningwebsite maintenancewith Neptune
Define the maintenance boundaries
The starting point
Maintenance can include agreed updates, health checks and small fixes, but a redesign or new integration is a different scope. We establish what is monitored, how work is requested and when changes need separate approval.
Plan for recovery as well as updates
Decisions to agree
The maintenance discussion covers backups, update testing and the available recovery process. Responsibilities depend on your hosting and software stack. We explain third-party renewals and identify changes that could affect the site before proceeding.
Discover your needs
We listen to your goals, audience and challenges.
Plan the solution
We agree the scope, priorities and responsibilities.
Build or launch
We bring the work to life, with room for your feedback.
Review and improve
We assess the outcome and define useful next steps.
What we need from you
- Your business goals, target audience and main offer.
- Approved brand assets and existing content.
- Details of your current website, domain and required features.
- A decision-maker to approve the scope and review work.
Account access is arranged securely after agreement. Never send passwords in an enquiry.
Questions aboutwebsite maintenance
How do we get started?
Tell us about your business, the service you need and what you want to achieve. We review the enquiry and agree a scope before work begins.
What do you need from me?
Your business goals, audience, existing website or social channels, and any approved brand assets are a useful start. We agree a content and access checklist during discovery. Never send passwords through our enquiry form.
Will I own my website?
Ownership, account access and handover are defined in your proposal. Third-party themes, plugins, hosting and software may have separate licence terms and renewal costs.
Can you support us after launch?
Maintenance, content updates and ongoing marketing can be scoped separately. Your proposal will explain what is included, how support works and any recurring charges.
Is advertising spend included?
No. Advertising platform spend is separate from our management fees unless your written proposal explicitly states otherwise. We agree budgets before campaigns run. Results depend on the offer, audience, competition and other factors.
How do administrative enquiries work?
Use our separate administrative enquiry form to describe the assistance needed. We confirm availability and the next steps before accepting any work. Official fees and our service charges are explained separately.
Explore the next step
Compare complementary support and prepare a brief before requesting a proposal.
